Listening and talking to people that have a direct interest in your business is key to earning trust and creating an environment where people take pride in working for, and engaging with you. Understanding and prioritizing the things that matter most to you and your stakeholders is essential to ensure your business can have the biggest possible impact. The world is constantly evolving – and, as people’s tastes, lifestyles and shopping habits change – we know we must change too. Ultimately, any business is only as good as its workforce. The passion and commitment of its employees plays a huge role in the progress towards its sustainability goals. Although engaging your employees in the long-term sustainability commitments can be challenging, the rewards to your business success are worth the effort. Include them in your consultation process, provide regular updates on your progress and celebrate key milestones so they feel part of your sustainability journey.

-Lisa James

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